Hotel Health & Safety Policy

Each of our Accommodation Partners has a distinct Health & Safety Policy in place which can be found below.  Please be advised, though, that this can differ from property to property.

Adriatic Luxury Hotels | Croatia

In response to the COVID-19 pandemic, we have introduced precautionary measures at all our hotels to ensure the stay with us is safe and relaxed.

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Within the hotel, we have increased sanitary and hygienic measures including the disinfection and sanitation of all hotel areas. Our measures include:

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GENERAL

• Ensured designated space 1,5 m of between guests at the reception during check-in, re-arranged furniture to allow suitable space for social distancing throughout the property

• Signage and distance markers in place in key areas to remind guests on social distancing protocols and precautionary protocols

• Disinfection of guests’ luggage upon arrival

• Temperature check for all guests and employees may be expected upon arrival

• Valet services delivered in accordance with precautionary protocols, though self-parking is recommended, when possible

• Use of personal protective equipment during interaction with guests (front office staff, restaurant staff, wellness staff)

• Hand sanitizer stations installed throughout public areas at guests’ high-contact points and in back-of-house areas

• Enhanced sanitation procedures in all hotel key areas

• Increased frequency of cleaning and disinfection of public areas (including lobbies, elevators, restaurants and bars, restrooms, spa and pool areas, etc.)

• Enhanced disinfection of floors in reception areas and restaurants

• Frequent disinfection of the elevator control panel and staircase handrails

• Frequent disinfection of handrails on chairs

• Heightened cleaning and sanitation protocols for public restrooms

• Limited occupancy of elevators (up to 2 people), unless it is a family group

• Provision of protective masks and gloves for our guests on request

• COVID-19 awareness, education, and training of all employees

• Removal of lobby brochures, magazines, and newspapers to reduce areas of potential cross-contamination (all publications are available on request as a personal copy)

ACCOMMODATION UNITS

• Enhanced cleaning and sanitation protocols in guest rooms focusing on high-touch points in guest rooms (including light switches, door and window handles, remote controllers, thermostats, water faucets, hangers etc.)

• Collateral paper items in guests’ rooms have been minimized (note pads & stationery, hotel collateral, print magazines, guest directory) and converted into digital format for your convenience

• Linen and towels in guests’ rooms are changed on daily basis (may vary by property)

• Extra blankets have been removed from guest rooms and are available on request

• Daily housekeeping service during a guest’s stay may be modified in accordance with guest requirements

• Contactless option for drop-off and pick-up at door available for room service delivery

FOOD AND BEVERAGE FACILITIES

• Food and beverage services have been adjusted in accordance with current safety recommendations

• Enhanced food safety and hygiene protocols

• Guests are kindly requested to wait to be seated

• Restaurants mainly providing a-la-carte service, where possible. Where buffet service is offered, no self-service will be available while guests will be served by a chef at buffet stations

• Restaurant/Bar seating allocated to safeguard social distancing

• Disinfection of buffet tables after each service

• Menus replaced by disposable/’easy to clean’ forms or in digital formats

• Daily deep disinfection of hotel kitchen areas

• Reservations at hotel restaurants are not mandatory, but highly recommended

SPA AND BEACH AREA

• Furniture set-up in wellness/beach area rearranged to encourage social distancing protocols

• Increased frequency of cleaning and disinfection of wellness areas (massage rooms, workout machines, handrails in swimming pools, spa & sun lounges)

• Hand sanitizer stations installed at high-contact areas and in treatment rooms

• Reservations for spa treatments (by phone) are mandatory

• 30 minutes in between treatments is ensured for deep disinfection and cleaning

• Use of sanitary masks within wellness area is mandatory for both guests and employees

• Wet saunas are put out of order

• Pre-pool showering is mandatory

We will be updating the above measures in accordance with the changes with the COVID-19 situation and in accordance with Croatian Government guidelines.

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All our employees and hotel staff are familiar with all the prescribed procedures in this situation and are educated to provide information and help to our guests if needed.

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We are closely monitoring the development of the situation and are ready to introduce any new measures that are necessary to keep our guests and employees safe and well.

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In the meantime, we look forward to better times and to welcoming you back to Adriatic Luxury Hotels in the coming months.

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