ISIBINDI AFRICA LODGES COVID-19 HEALTH AND SAFETY MEASURES

The health and safety of both our guests and staff is paramount to us and we are putting plans in place to ensure that we adhere to the highest standards laid out by the World Health Organization as well as government and industry standards. We are coming up with innovative ways to ensure that while we maintain these standards we can still give our guests the best possible experience while staying at one of our lodges.

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The following procedures will be implemented at all Isibindi Africa Lodges to prevent the risk of spreading the COVID-19 virus.

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1.         INFORMATION & ORIENTATION

1.1       Orientation & familiarisation of precautions taken for new guest arrivals

1.2       Guest travel and medical declaration as per national guideline

1.3       Recommended precautions will be strictly adhered to

      -  Frequent hand washing (Soap and water/sanitizer)  

      -  Masks / Face screens

      -  Social distancing  

      -  Readily available sanitizers throughout all areas

1.4       Visible signage and information

1.5       Designated responsible person at each lodge introduced to guests on arrival to address any       

             concerns during their stay regarding health and safety

1.6       Lodge & room orientation to contain relevant information regarding specific contact points during

             guests’ stay

 

2.         GUEST ACCOMMODATION

2.1        Stringent sanitization procedures of all guest accommodation and protocols to eliminate          

             contamination risk

2.2       Use of approved sanitization products in all areas to sanitize all surfaces

2.3       Specialised training for housekeeping staff on sanitization protocols and procedures by registered

             service providers

2.4       Luggage to be sanitized on arrival and on departure by our staff

2.         All rooms are free-standing units set at least 10 metres apart. All pathways are open-air and all  

             public areas easily allow for social distancing

 

3.         DINING AND BAR

3.1       Social distancing will be implemented in all dining and bar areas

3.2       Open air dining areas for meals for increased air circulation (weather permitting)

3.3       Private dining areas are available (weather permitting)

3.4       Intensified dining area and furniture sanitization between meals

3.5       There will be no open buffet options. Some meals may be presented on a butler tray per            

             individual table.  Meals will be available in sealed units or individually plated and presented. There

             will be no common or shared utensils

3.6       No sharing of menus between guests and tables

3.7       Utensil & cutlery precautions by improved measures and individual presentation

3.8       Intensive & on-going staff training on new health and safety standards

 

4.         LODGE – RECEPTION, GENERAL AREAS & LOUNGES

4.1       Stringent sanitization procedures of all common guest use areas to eliminate contamination risk

4.2       Hand sanitizers readily available in main areas and main area guest bathrooms

4.3       Furniture and equipment regularly sanitized and placed to allow for social distancing

4.4       Bar, pool and deck set up to allow social distancing measures 

 

4.         STAFF

4.1       Dedicated staff training by registered service providers with specific focus on Covid-19   regulations

4.2       Masks and or face screens (PPE) to be worn by all staff at all times

4.3       Strict hygiene procedures by frequent washing of hands and social distancing measures in all back of

            house and common staff areas

4.4       Temperature and health screening for staff and contractors and deliveries 

4.5       Stock and all equipment to be sanitized at regular intervals

4.6       Keys and devices used by staff to be regularly sanitised

4.7       Daily staff meetings to ensure all health and safety protocols are being strictly adhered to

4.8       One senior member of staff will be designated as a Covid-19 Health and Safety Officer

 

5.         4X4 TRANSFERS

5.1       Transfer vehicles will be thoroughly sanitised before and after each trip

5.2       Guests will be required to sanitize hands before start of transfer

5.3       Guests will be required to wear masks during the transfer

5.4       Hand sanitizers will be readily available during transfers

5.5       Driver to wear facemask / face screen

5.6       Luggage will be sanitized before and after loading into the vehicle

5.7       Lodge staff will not be permitted to park guest cars. Guests will be required to park their own cars in

             designated areas

5.8       Drivers will receive training to ensure health and safety protocols in respect of Covid-19 are       

             adhered to

 

6.         ACTIVITIES

6.1       All game viewing vehicles/boats/kayaks/canoes are open air allowing required social distancing

6.2       Social distancing will be implemented during activities and numbers will be kept to the minimum              required to allow ease of distancing

6.3       Guests will be required to sanitize hands before and after all activities

6.4       Hand Sanitizers readily available during activities

6.5       Refreshment and snack offerings to be offered on an individual basis

6.6       Staff and guests will be required to wear face masks and/or face screens during activities where

             possible

6.7       Vehicles and all equipment will sanitized before and after all activities

 

7.         SPA (Where applicable)

7.1       Improved social distancing measures by therapists

7.2       Sanitizing procedures for guest and therapist to take place before and after treatments

7.3       Staff will be required to where full PPE as per industry standards

7.4       Entire treatment room, all equipment and furniture will be sanitized before and after each

             treatment

7.5       Hand sanitizers readily available during treatments